Support
Stuck on something? Email contact@freyatripplanner.com and Andy Duenas will get back to you, usually within one business day.
Frequently asked questions
How do friends join my trip?
Tap Invite on the trip overview and share the link. Friends open it, type their first name and they're in. They don't need an account or the App, though the App gives them widgets and offline access.
I joined before but I'm on a new phone. How do I get back in?
Open the invite link again and tap “Joined before? Pick your name”, then choose your name from the list of trip members.
Does everyone on the trip need to buy Pro?
No. One person buys a $5.99 Trip Pass and Pro turns on for everyone on that trip, for good. Yearly ($19.99) gives you Pro on every trip you join, and turns it on for everyone on the trips you organize. Everything else in Freya is free.
Can we keep what everyone owes hidden during the trip?
Yes. On the Expenses tab, tap Hide amounts. Totals, balances and other people's costs stay hidden for the whole group until the trip ends. You still see what you paid, and anyone can show the amounts early.
How do I cancel Pro?
Yearly is managed by Apple. On your iPhone, go to Settings → your name → Subscriptions → Freya, then tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Pro until the end of the period you paid for.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.
I bought Pro but it isn't showing.
On the Trips screen, tap your picture → See plans → Restore purchases while signed in to the same Apple ID you used to buy. If that doesn't work, email us with the date of purchase.
Does the App work without signal?
Yes. Everything stays readable offline, and changes you make are saved on your phone and sync automatically once you're back online.
How do I delete my data?
In the App, go to Settings → Delete my data. To leave a single trip, use Trip settings → Leave trip. You can also email contact@freyatripplanner.com and we'll delete it within 30 days. Details are in our Privacy Policy.
How do I report something inappropriate in a trip?
Long-press the item and tap Report, or email contact@freyatripplanner.com with the trip name. We review reports within 24 hours.
Still need help?
Email contact@freyatripplanner.com. It helps to include your iPhone model, iOS version, the App version (Settings → About) and the trip name.